Contact Us
Mailing Address:
TravelCountry.com
1101 East Altamonte Drive
Altamonte Springs, Florida 32701
We are just 10 minutes north of Orlando, Florida. If you
are in the area we would love for you to stop by and say Hi! See our store page for more info.
Hours of Operation
Monday through Friday
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10:00 am - 7:00 pm EST (Internet service closes at 8 pm
M-F)
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Saturday
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10:00 am - 5:00 pm EST
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Sunday
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Noon - 5:00 pm EST
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Holidays:
Close Eearly: Thanksgiving Eve, Christmas Eve and New Years Eve.
Closed: New Years Day, Memorial Day, Easter, 4th of July, Labor Day, Thanksgiving and
Christmas Day and the Day after. We do this so that our employee's can spend quality time with their families and
friends.
Who We Are
Travel Country is recognized as one of the most complete and competitive independently
owned outdoor specialty stores in the Southeast. Ask any of our customers, they'll tell you it's because "TravelCountry
is committed to your satisfaction". First, with our extensive selection of inventory. Second, by making your shopping
experience as pleasant as it can possibly be. We know that as consumers you have endless choices. With that in mind, if we
don't do everything possible to make your experience dealing with us outstanding before, during, and after the sale, you'll
just go elsewhere next time. The bottom line is we want you to be happy and satisfied, if you are not, we need to know why.
We know that our success is directly linked to our customers (we consider you friends) and won't lose sight of
that.
Price Match Guarantee
TravelCountry.com is committed to providing the best products at the best prices.
We regularly compare our prices to other authorized US retailers and adjust prices in order to provide the best possible
value. We believe once you experience our customer-focused service, you won't shop another site again.
If you find our price to be higher than another Authorized US Retailer just let us
know and we'll match that price. Of course the products must be identical (same color, size, style, season, etc.) and in
stock. The cost of shipping at any retailer in question will factor in to the total matched cost of the item. Price match
will void gift or free item with purchase.
Before you order - Include the link to the other site's product page in the
"comments" field during checkout.
After you order - Within 7 days of your order, email the link to the other site's
product page to info@travelcountry.com.
Of course you can always call us at 1-800-643-3629 (ask for Internet Department)
for an immediate check.
Safeguarding Your Shopping
Here are the steps we take:
- Secure Socket Layer Encryption for information transiting the web. All of
the personal information you enter during checkout is encrypted in transit using industry standard SSL technology. This is
the same technology banks use.
This is a Secure Page
If you don't see this message the page you're on isn't using SSL technology. All checkout pages
will show this message. In addition you will see a closed lock or unbroken key icon in the lower left or right corner of
the screen depending on your browser.
- High level Encryption - We use the most technically advanced encryption
methods. We use this for all sensitive information.
- Challenge Question/Answer - When you shop with us, we ask you to provide
information only you would know. This is in the form of a question and answer. If the person we're communicating with can't
provide the correct answer, we don't disclose any sensitive information to them, period.
Back Orders
Most orders ship within 24 hours of receipt (Monday-Friday). We do back order items from
time to time. We know this is an inconvenience to you and we apologize if it does happen. We will notify you within 24 hours
of your order regarding the status of your products that shipped and any potential backorders. Travel Country will pay the
ground freight on all back orders.
Returns & Exchanges
We strive to make your experience as one of our customers excellent and want you to be
completely satisfied with everything purchased from our store. In the event that a purchase needs to be returned or
exchanged, TravelCountry’s staff will do our best to meet your needs quickly and easily.
While we only accept returns and exchanges for new and unused products, we are happy to
facilitate warranty claims or repair service between you and the manufacturer at your request.
- You are welcome to return anything (including closeout items) purchased within 60 days after a completed shipment.
- We do not issue RMA’s or Return Authorization numbers; you may simply return your item(s) with a copy of your invoice
to ensure a speedy refund.
- Returns need to arrive in unused condition including tags and original packaging. Used merchandise will be shipped
back without a refund. Indoor fit testing is recommended. If your order was shipped in a packing sleeve or box, we encourage
you to reuse it for a return.
- Footwear needs to be returned in its original shoe box placed inside another box. Footwear returned with postage
applied directly to the shoe box will be refused.
- Concerns for safety and personal hygiene prevent us from accepting returns or exchanges for Climbing Gear or
Underwear.
- If you need to exchange a purchase, we suggest that you place a new order for the item you wish to receive right away
and follow the guidelines above to return your item. Feel free to contact us if there is a conflict with pricing or shipping
costs.
- We recommend that you get a tracking number and insurance for your return. We cannot be responsible for lost or
damaged returns.
- We pay the return costs if you receive incorrect or damaged products. Please contact us at 800-643-3629 or
info@travelcountry.com so we may resolve the issue immediately.
- If any returned merchandise included a promotional gift, you will need to include the gift along with your return. If
you choose to keep it, its value will be charged to your account.
If you have questions regarding our return and exchange policy or feel that you have an
extenuating circumstance regarding your merchandise, feel free to contact us at info@travelcountry.com.
How to ship back to us:
Travelcountry.com
Attn: Internet Returns/Exchanges/Warranty
Order #
1101 East Altamonte Drive
Altamonte Springs, Florida 32701
Warranty Issues
We will be happy to handle any manufacturer's warranty issues for you. Travel Country will
handle any warranty issue at no charge if you can show proof of purchase from us. If you have purchased the item from someone
else we will handle the warranty issue for you too, but we will have to charge you for any cost incurred to us. Please allow
6-8 weeks to resolve a warranty issue. It is some times easier to send it directly to the manufacture to save time. If you
need a manufactures phone number give us a call 800-643-3629. You must ship items back to us in clean condition. We can't
process dirty laundry or gear. We suggest you insure the package, and ship it to us UPS or USPS. Please send a note with all
applicable problems with the product and a daytime phone number or e-mail in case we have to reach you.
How to ship back to us:
Travelcountry.com
Attn: Internet Returns / Exchanges / Warranty
Order #
1101 East Altamonte Drive
Altamonte Springs, Florida 32701
Shipping
Free Ground Shipping** (on orders $50 or more) to the continental 48 states. Alaska
and hawaii extra. Some oversized products and kayaks are excluded from this offer. Certain clearance items may incur a
shipping charge. Of course, you can always pay to expedite your delivery. Please call our customer service department toll
free 1-800-643-3629 should you need assistance regarding ground shipping.
**APO, PO Boxes, Hawaii or Alaska Ground shipment will be shipped via USPS for a nominal
charge.

Expedited Shipping - All expedited shipments to Alaska and Hawaii must be shipped UPS
Next Day or 2 Day. We reserve the right to add an additional shipping charge for some oversized items. In those cases we will
notify you of our exact shipping costs and obtain your approval before shipping the item you have requested. Remember all Air
shipments represent the Next, 2 Day or 3 Business days after your order is shipped. For example if you order a product via
UPS Next Day Air on Thursday before 12:00 noon. If the product is in stock you will get it by Friday (One business day after
the order). If you order it 2 Day air you will get it on Monday (Two business days after the order) or 3 Day air you will get
it on Tuesday (Three business days after the order). Business days represent Monday ń Friday. Saturday Delivery is available
for a small fee. Please call our customer service department toll free 1-800-643-3629 should you need assistance regarding
expedited shipping.
Kayak Shipping is to commercial addresses only. Charges for shipping for
residential addresses are substantially higher. If you need a kayak shipped to a residential address, please call
800-643-3629 or email info@travelcountry.com for a quote. You will be charged for
the difference in shipping if you select kayak shipping to a commercial address but your address is really
residential.
Delivery Time:
We will do our best to ship all orders received by 12:00 PM EST the same day. We have a great
track record when it comes to or customers shipping needs. If you need something pronto please feel free to give us a call
800-643-3629 and we will see what we can do. Helping customers in need is what we are all about.
Inclement Weather and Acts of God
Please note that shipping delays due to inclement weather and/or acts of God can occasionally
happen especially during winter months. These things are beyond our control. UPS will not refund shipping charges due to
late delivery under these circumstances therefore neither can we.
International Shipping
At this time, Travel Country limits shipments to the United States, Puerto Rico, and
APO/FPO addresses. If you don't live in one of these areas and wish to place an order, we will be happy to send it to an
acquaintance of your choosing inside the States. For verification purposes, we only accept American Express (VISA and
MasterCard are fine in Canada) for international orders. Please call us at 407-831-0777 or shoot us an email at info@travelcountry.com if you've got any
questions.