Mailing Address:
TravelCountry.com
1101 East Altamonte Drive
Altamonte Springs, Florida 32701

We are just 10 minutes north of Orlando, Florida. If you are in the area we would love for you to stop by and say Hi! See our store page for more info.

 Hours of Operation

Holidays:
Close Eearly: Thanksgiving Eve, Christmas Eve and New Years Eve.
Closed: New Years Day, Memorial Day, Easter, 4th of July, Labor Day, Thanksgiving and Christmas Day and the Day after. We do this so that our employee's can spend quality time with their families and friends.

 Who We Are

Travel Country is recognized as one of the most complete and competitive independently owned outdoor specialty stores in the Southeast. Ask any of our customers, they'll tell you it's because "TravelCountry is committed to your satisfaction". First, with our extensive selection of inventory. Second, by making your shopping experience as pleasant as it can possibly be. We know that as consumers you have endless choices. With that in mind, if we don't do everything possible to make your experience dealing with us outstanding before, during, and after the sale, you'll just go elsewhere next time. The bottom line is we want you to be happy and satisfied, if you are not, we need to know why. We know that our success is directly linked to our customers (we consider you friends) and won't lose sight of that.

 Price Match Guarantee

TravelCountry.com is committed to providing the best products at the best prices. We regularly compare our prices to other authorized US retailers and adjust prices in order to provide the best possible value. We believe once you experience our customer-focused service, you won't shop another site again.

If you find our price to be higher than another Authorized US Retailer just let us know and we'll match that price. Of course the products must be identical (same color, size, style, season, etc.) and in stock. The cost of shipping at any retailer in question will factor in to the total matched cost of the item. Price match will void gift or free item with purchase.

Before you order - Include the link to the other site's product page in the "comments" field during checkout.

After you order - Within 7 days of your order, email the link to the other site's product page to info@travelcountry.com.

Of course you can always call us at 1-800-643-3629 (ask for Internet Department) for an immediate check.

 Safeguarding Your Shopping

Here are the steps we take:

1. Secure Socket Layer Encryption for information transiting the web. All of the personal information you enter during checkout is encrypted in transit using industry standard SSL technology. This is the same technology banks use.
2. This is a Secure Page If you don't see this message the page you're on isn't using SSL technology. All checkout pages will show this message. In addition you will see a closed lock or unbroken key icon in the lower left or right corner of the screen depending on your browser.
3. High level Encryption - We use the most technically advanced encryption methods. We use this for all sensitive information.
4. Challenge Question/Answer - When you shop with us, we ask you to provide information only you would know. This is in the form of a question and answer. If the person we're communicating with can't provide the correct answer, we don't disclose any sensitive information to them, period.

 Back Orders

Most orders ship within 24 hours of receipt (Monday-Friday). We do back order items from time to time. We know this is an inconvenience to you and we apologize if it does happen. We will notify you within 24 hours of your order regarding the status of your products that shipped and any potential backorders. Travel Country will pay the ground freight on all back orders.

 Returns & Exchanges

We strive to make your experience as one of our customers excellent and want you to be completely satisfied with everything purchased from our store. In the event that a purchase needs to be returned or exchanged, TravelCountry’s staff will do our best to meet your needs quickly and easily.

While we only accept returns and exchanges for new and unused products, we are happy to facilitate warranty claims or repair service between you and the manufacturer at your request.

• You are welcome to return anything (including closeout items) purchased within 60 days after a completed shipment.
• We do not issue RMA’s or Return Authorization numbers; you may simply return your item(s) with a copy of your invoice to ensure a speedy refund.
• Returns need to arrive in unused condition including tags and original packaging. Used merchandise will be shipped back without a refund. Indoor fit testing is recommended. If your order was shipped in a packing sleeve or box, we encourage you to reuse it for a return.
• Footwear needs to be returned in its original shoe box placed inside another box. Footwear returned with postage applied directly to the shoe box will be refused.
• Concerns for safety and personal hygiene prevent us from accepting returns or exchanges for Climbing Gear or Underwear.
• If you need to exchange a purchase, we suggest that you place a new order for the item you wish to receive right away and follow the guidelines above to return your item. Feel free to contact us if there is a conflict with pricing or shipping costs.
• We recommend that you get a tracking number and insurance for your return. We cannot be responsible for lost or damaged returns.
• We pay the return costs if you receive incorrect or damaged products. Please contact us at 800-643-3629 or info@travelcountry.com so we may resolve the issue immediately.
• If any returned merchandise included a promotional gift, you will need to include the gift along with your return. If you choose to keep it, its value will be charged to your account.

If you have questions regarding our return and exchange policy or feel that you have an extenuating circumstance regarding your merchandise, feel free to contact us at info@travelcountry.com.

How to ship back to us:
Travelcountry.com
Attn: Internet Returns/Exchanges/Warranty
Order #
1101 East Altamonte Drive
Altamonte Springs, Florida 32701

 Warranty Issues

We will be happy to handle any manufacturer's warranty issues for you. Travel Country will handle any warranty issue at no charge if you can show proof of purchase from us. If you have purchased the item from someone else we will handle the warranty issue for you too, but we will have to charge you for any cost incurred to us. Please allow 6-8 weeks to resolve a warranty issue. It is some times easier to send it directly to the manufacture to save time. If you need a manufactures phone number give us a call 800-643-3629. You must ship items back to us in clean condition. We can't process dirty laundry or gear. We suggest you insure the package, and ship it to us UPS or USPS. Please send a note with all applicable problems with the product and a daytime phone number or e-mail in case we have to reach you.

How to ship back to us:
Travelcountry.com
Attn: Internet Returns / Exchanges / Warranty
Order #
1101 East Altamonte Drive
Altamonte Springs, Florida 32701

 Shipping

 International Shipping

At this time, Travel Country limits shipments to the United States, Puerto Rico, and APO/FPO addresses. If you don't live in one of these areas and wish to place an order, we will be happy to send it to an acquaintance of your choosing inside the States. For verification purposes, we only accept American Express (VISA and MasterCard are fine in Canada) for international orders. Please call us at 407-831-0777 or shoot us an email at info@travelcountry.com if you've got any questions.